SBS queue monthly call centre enquiries
Consolidated monthly call statistics (such as call counts, talk times, wait times, levels of service) for all of the call centre's 'SBS queue' end points for last month.
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| YYYYMM | numeric | ||
| MCallsOffered | numeric | ||
| MCallsAbandoned | numeric | ||
| MCallsHandled | numeric | ||
| MCallsAbandonedAfterThreshold | numeric | ||
| MCallsHandledAfterThreshold | numeric | ||
| GradeOfService% | numeric | ||
| MTotalTalkTime | numeric | ||
| MTotalDelayToAnswer | numeric | ||
| MTotalDelayToAbandon | numeric | ||
| AveHandlingTime | numeric | ||
| AveAnsDelay | numeric | ||
| AveAbandonDelay | numeric |
Additional Information
| Field | Value |
|---|---|
| Data last updated | 25 June 2014 |
| Metadata last updated | 25 June 2014 |
| Created | 25 June 2014 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 |
| Archiver | {'resource_timestamp': '2019-07-10T17:15:51.537569', 'status_id': 0, 'is_broken': False, 'reason': '', 'url_redirected_to': 'https://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/132390BookingServiceSummaryCallsLastMonth', 'cache_filepath': 'archive/e5/e57e6058-471c-400d-902d-d94f6115d559/132390BookingServiceSummaryCallsLastMonth', 'cache_url': 'https://www.data.qld.gov.au/dataset/22ccd4ab-32bf-4d53-9ee8-321939255d9e/resource/e57e6058-471c-400d-902d-d94f6115d559/archive/132390BookingServiceSummaryCallsLastMonth', 'size': 359, 'mimetype': 'application/octet-stream', 'hash': '381ecaf91893ec133051637969f2a2e27ea8d686', 'etag': None, 'last_modified': None, 'first_failure': None, 'last_success': '2022-03-08T09:48:26.706142', 'failure_count': 0, 'created': '2020-10-06T14:13:40.926067', 'updated': '2022-03-08T09:48:26.706142', 'status': 'Archived successfully', 'is_broken_printable': 'Downloaded OK'} |
| Datastore active | True |
| Datastore contains all records of source file | False |
| Has views | True |
| Id | e57e6058-471c-400d-902d-d94f6115d559 |
| Package id | 22ccd4ab-32bf-4d53-9ee8-321939255d9e |
| Position | 0 |
| Qa | {'resource_timestamp': None, 'archival_timestamp': '2022-03-08T09:48:26.706142', 'openness_score': 3, 'openness_score_reason': 'Content of file appeared to be format "CSV" which receives openness score: 3.', 'format': 'CSV', 'created': '2020-10-06T06:25:26.573167', 'updated': '2022-03-08T17:39:56.439211'} |
| Resource type | file |
| Size | 1 bytes |
| State | active |
| Validation status | success |
| Validation timestamp | 5 years ago |
| Size | 1 bytes |
| Aligned with default data schema |
Data usability rating
:
Contains open format machine-readable open data.
Link is ok
Link checked: 8 March 2022
Link checked: 8 March 2022