Daily complex licensing call centre enquiries for last month
datastore ActiveDaily call statistics (such as call counts, talk times, wait times, levels of service) for the call centre's non-generic licensing end point for each work day last month.
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Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Timestamp | timestamp | ||
| Application | text | ||
| Grade Of Service % | numeric | ||
| Calls Offered | numeric | ||
| Calls Abandoned | numeric | ||
| Calls Handled | numeric | ||
| CallsAbandonedAfterThreshold | numeric | ||
| CallsHandledAfterThreshold | numeric | ||
| TotalTalkTime | numeric | ||
| TotalDelayToAnswer | numeric | ||
| TotalDelayToAbandon | numeric | ||
| AverageHandlingTime | numeric | ||
| AveDelayToAnswer | numeric | ||
| AveDelayToAbandon | numeric |
Additional Information
| Field | Value |
|---|---|
| Data last updated | 25 June 2014 |
| Metadata last updated | 22 June 2022 |
| Created | 25 June 2014 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 |
| Size | 1 bytes |
| Aligned with default data schema | |
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| Ckan url | https://www.data.qld.gov.au |
| Datastore active | True |
| Datastore contains all records of source file | True |
| Has views | False |
| Hash | 4bd1e3a8ed2a368d4a2b12e8b5702902 |
| Id | 1a59e78f-71ab-4243-9b77-f30cb7a78963 |
| Ignore hash | False |
| Original url | http://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/132380DailyDirectLicenceCallsLastMonth |
| Package id | b6097dac-2e72-49fe-a6b1-e2e179c63250 |
| Position | 0 |
| Qa | {'resource_timestamp': None, 'archival_timestamp': '2022-03-08T04:38:03.144484', 'openness_score': 3, 'openness_score_reason': 'Content of file appeared to be format "CSV" which receives openness score: 3.', 'format': 'CSV', 'created': '2020-10-06T05:20:58.032205', 'updated': '2022-03-08T13:06:19.788817'} |
| Resource id | 1a59e78f-71ab-4243-9b77-f30cb7a78963 |
| Resource type | file |
| Set url type | False |
| Size | 1 bytes |
| State | active |
| Task created | 2022-06-21 14:35:08.701886 |
| Validation status | success |
| Validation timestamp | 6 years ago |
Data usability rating
:
Contains open format machine-readable open data.
Link is ok
Link checked: 8 March 2022
Link checked: 8 March 2022