Daily complex calls from SSQ
datastore UnknownDaily call statistics (such as call counts, talk times, wait times, levels of service) for complex Transport and Main Roads enquiries returned from Smart Service Queensland calls for each work day last month.
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Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Timestamp | timestamp | ||
| Application | text | ||
| Grade Of Service % | numeric | ||
| Calls Offered | numeric | ||
| Calls Abandoned | numeric | ||
| Calls Handled | numeric | ||
| CallsAbandonedAfterThreshold | numeric | ||
| CallsHandledAfterThreshold | numeric | ||
| TotalTalkTime | numeric | ||
| TotalDelayToAnswer | numeric | ||
| TotalDelayToAbandon | numeric | ||
| AverageHandlingTime | numeric | ||
| AveDelayToAnswer | numeric | ||
| AveDelayToAbandon | numeric |
Additional Information
| Field | Value |
|---|---|
| Data last updated | 25 June 2014 |
| Metadata last updated | 22 June 2022 |
| Created | 25 June 2014 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 |
| Size | 1.5 KiB |
| Aligned with default data schema | |
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| Datastore active | True |
| Datastore contains all records of source file | False |
| Has views | False |
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Data usability rating
:
Contains open format machine-readable open data.
Link is ok
Link checked: 8 March 2022
Link checked: 8 March 2022