Daily complex licence enquiries last month
Daily call statistics (such as call counts, talk times, wait times, levels of service) for the complex licensing enquiries for each work day last month.
Calls are captured in this dataset if a customer has called 132380 or 132390 and they select an option related to generic licensing such as change of address, but end up being returned from the Smart Service Queensland call centre to the TMR call centre for further enquiries related to a complex licensing enquiry.
This data set also includes customers who call 13QGov (137264) with a licensing enquiry.
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Timestamp | timestamp | ||
| Application | text | ||
| Grade Of Service % | numeric | ||
| Calls Offered | numeric | ||
| Calls Abandoned | numeric | ||
| Calls Handled | numeric | ||
| CallsAbandonedAfterThreshold | numeric | ||
| CallsHandledAfterThreshold | numeric | ||
| TotalTalkTime | numeric | ||
| TotalDelayToAnswer | numeric | ||
| TotalDelayToAbandon | numeric | ||
| AverageHandlingTime | numeric | ||
| AveDelayToAnswer | numeric | ||
| AveDelayToAbandon | numeric |
Additional Information
| Field | Value |
|---|---|
| Data last updated | 25 June 2014 |
| Metadata last updated | 22 June 2022 |
| Created | 25 June 2014 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 |
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| Datastore active | True |
| Datastore contains all records of source file | False |
| Has views | True |
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| Position | 0 |
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| Resource type | file |
| Revision id | 91bdf3bd-caf6-4cf8-96bf-6ac7b37ae6c9 |
| Size | 2 KiB |
| State | active |
| Size | 2 KiB |
| Aligned with default data schema |
Data usability rating
:
Contains open format machine-readable open data.
Link is ok
Link checked: 8 March 2022
Link checked: 8 March 2022