Daily complex call centre enquiries for last month

datastore Active

URL: http://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/132380DailyInternallyTrfrComplexCallsLastMonth

Daily call statistics (such as call counts, talk times, wait times, levels of service) for callers concierged to the complex end point for each work day last month.

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Data Dictionary

Column Type Label Description
Timestamp timestamp
Application text
Grade Of Service % numeric
Calls Offered numeric
Calls Abandoned numeric
Calls Handled numeric
CallsAbandonedAfterThreshold numeric
CallsHandledAfterThreshold numeric
TotalTalkTime numeric
TotalDelayToAnswer numeric
TotalDelayToAbandon numeric
AverageHandlingTime numeric
AveDelayToAnswer numeric
AveDelayToAbandon numeric

Additional Information

Field Value
Data last updated 25 June 2014
Metadata last updated 22 June 2022
Created 25 June 2014
Format CSV
License Creative Commons Attribution 3.0
Size 1 bytes
Aligned with default data schema
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Stateactive
Task created2022-06-21 14:34:50.173593
Data usability rating :
Contains open format machine-readable open data.