Customer Service, Safety and Regulation ProgramCustomer Services, Safety and Regulation DivisionHighDigital LicenceThe Digital Licence project will provide customers who have a driver licence, marine licence, or a photo identification card with the option of a digital equivalent of these credentials. The Digital Licence will be highly secure and trusted within the community and will align to the International Standard for mobile driver licences. The privacy and security of customer data is a priority for TMR and the Digital Licence will undergo rigorous testing to ensure that customers private information is maintained.PeopleDelivery2022-03-01T00:00:002025-06-30T00:00:002024-01-31T00:00:0080G529000005290000035892468NNNA trial version of the digital drivers' licence was developed and piloted on the Fraser Coast, to test the technology and customers' willingness to use a digital licence. The trial received a satisfaction rating of 94 per cent from customers and businesses who use the licence to establish customers identity. As a result of customer feedback and ongoing development the Qld Digital Driver Licence has been improved and updated, including designing the licence to align with the International Standard for Mobile Driver Licences (ISO18013-5). This will help to ensure that Queenslanders travelling interstate and abroad will be able to use their Queensland digital licence in other jurisdictions that also recognise the international standard. Other updates include the introduction of real-time updates and the onboarding process which now includes the creation of a Digital Identity. The app has also been extensively accessibility tested and ongoing customer input has been sought to ensure that the app meets the needs of everyday Queenslanders. The app has been built to enable further credentials to be added in the future. The Digital Licence Project has now launched statewide to all Queensland. Around 350,000 Queenslanders have onboarded so far. The focus is now on supporting the launch and implementing additional enhancements in response to customer feedback. Infrastructure Management and DeliveryInfrastructure Management and DeliveryHighBIM Model Data ManagementThis project seeks to investigate and deliver an ICT solution that provides full functionality in the Building Information Management (BIM) Common Data Environment (CDE) that supports the capture, management and utilisation of digital data and information created from transport infrastructure projects.TrustInitiate2019-07-01T00:00:002024-01-31T00:00:0068A000NNNThe project commenced in July 2019. Request for Information (RFI) from the market to determine market offerings for solutions, support and contributions to draft requirements closed in February 2020. Review of RFI responses and initial discovery meetings with vendors commenced in March 2020. Consolidation of RFI interview responses and partial financial analysis progressed in April 2020. Design function investigations to identify Common Data Environment touch points in further detail continued in May 2020. Under the Savings and Debt Plan (Covid-19 Unite and Recover) BIM was paused in September 2020 and approval to restart was received in late June 2021. The project was mobilised and funding secured in August 2021. The Invitation To Offer (ITO) closed in June 2022 and a preferred supplier identified in March 2023. A stakeholder engagement plan has been endorsed by the board and engagement with executive level, Regions and Districts is well advanced and will continue into the 2023-24 Financial Year. The project is tracking Amber as the project is currently reviewing scope and funding options in support of entering the delivery phase. Infrastructure Management and DeliveryInfrastructure Management and DeliveryHighRoad Asset Data Meeting A Purpose (ROADMAP)The ROADMAP Project aims to systemise the transfer and sharing of data between and across RoadTek and TMR information systems with the objective of: * Making the right information available to the right people at the right time to enable the right decisions with respect to asset lifecycle management and maintenance delivery across the Line-marking, Structures and Intelligent Transport and Electrical maintenance workstreams. * To automate real-time data synchronisation between RoadTek and TMR corporate systems associated with asset, works and incident management. * To deliver an integrated ICT solution which enables controlled source-of-truth data for asset records and accurate, real-time data sharing of maintenance and failure history for all assets and asset classes that RoadTek provides services to on behalf of TMR.ConnectivityDelivery2019-10-28T00:00:002024-02-28T00:00:002024-01-31T00:00:0093A368400036840002850186NNNThe ROADMAP Project commenced in 2019 with a discovery piece to define the opportunity RoadTek (and the wider Infrastructure Management and Delivery (IMD)) had regarding asset maintenance system integration. The project received approval to proceed to Preliminary Evaluation in March 2020 and to date two contract approvals have been undertaken, occurring in September 2021 and August 2022. Core systems configuration has been completed and software development commenced in March 2023. Software development has significantly progressed. The project undertook a health check at the end of 2023 that highlighted additional activities required prior to the testing phase. The project is preparing an exception report to the board to extend the timeframe. Passenger Transport Technology ProgramTransLink DivisionHighPayment and Contract Management (PACMAN)* To implement business processes for good practice contract administration and payments which are compliant with Queensland Audit Office (QAO) requirements * To establish an effective technology solution for all in scope modes of transport which supports a best practice contract management framework * To lead and support the planning and deployment of the PACMAN solution as a value-adding service across all in scope transport modes of TransLink.CollaborationDelivery2018-10-01T00:00:002026-09-01T00:00:002024-01-31T00:00:0066G18644431186444314506398NNNThe Payment and Contract Management (PACMAN) project was approved to proceed on January 2019. Before commencing a full procurement process, the project conducted a Proof of Concept and Pilot that successfully demonstrated key functionality and capability can be implemented using cloud based services. In September 2020, The project was temporarily paused as a result of the government's economic support (Covid-19 Unite and Recover) during COVID-19. Evaluations for a delivery partner have been completed and a preferred vendor selected. Co-Design and Co-Planning workshops have been completed and the project has received final investment approval and funding to proceed to implementation. Passenger Transport Technology ProgramTransLink DivisionHighThe Smart Ticketing ProjectThe objective of this project is to design, develop and implement a new ticketing system to South East Queensland and 18 regional areas which offers a greater range of payment options, providing a range of new features for our customers and a single customer experience across Queensland.PeopleDelivery2018-07-01T00:00:002024-06-30T00:00:002024-01-31T00:00:0083A371060000371060000321585606NNYIn June 2021 customer trials of the new Platform Validators commenced on Queensland Rail (QR) stations, with subsequent roll-out of the validators across the QR network completing successfully in November 2021 (257 devices). Installation of upgraded Platform Access Gates on rail commenced in December 2021 to support the testing and trial of the new Smart Ticketing payment capabilities on heavy rail through the first half of 2022. A total of 184 station gates have been upgraded. In December 2022, the impacts of the COVID-19 global pandemic on supply chains and resources resulted in an extension to the project end date. In February 2023, the Heavy Rail deployment of the new payment system completed. Smart Ticketing is now available at all South East Queensland (SEQ) train stations, including the airport, for customers travelling on Adult fares. The focus for 2023 has been the commencement of the Smart Ticketing equipment rollout to South East Queensland (SEQ) bus and ferry services. As at the end of January 2024, new equipment installations on SEQ buses and ferries have been completed (2,595 buses and 36 ferries), and Field Trials of the new devices (for gocard use only) are underway across all 16 SEQ bus and ferry operators. The project is tracking amber against current project forecasts. The key supplier is undertaking a review of the forward plan to inform delivery milestones in 2024. Confirmation of impacts remains under review. Passenger Transport Technology ProgramTransLink DivisionHighTicketing and Tracking Solution on School Services (TATS)Purchase and implement a 'Commercial off the shelf' (COTS) ticketing and tracking solution for dedicated school bus contracts. Provide customers and operators with a consistent and enhanced transit service with potential to be integrated with Smart Ticketing where applicable. Implement a ticketing and tracking solution which provides enhanced student safety on school services.PeopleDelivery2019-08-31T00:00:002024-12-31T00:00:002024-01-31T00:00:0067G7454545120964707451882NYNFollowing ministerial approval on 13 December 2021, the Ticketing and Tracking Solution for School Bus Services project signed a contract with the preferred supplier on 16 December 2021. The vendor is progressing software configuration and development. A pilot was completed with findings factored into a revised business case for the rollout to the remaining delivery partners. In April 2023, the total project budget was approved to increase from $7.45 million to $12.1 million (excluding GST). This was due to delays in completing the pilot, impact of inflation on hardware costs, and increases in installation costs due to additional features supporting a "Clear of Bus Check for safety purposes". The project team is currently reviewing the implementation planning phase to obtain a better understanding of internal stakeholder impacts, delivery partner readiness, vendor readiness, and design and safety requirements to meet TMR standards and community expectations. Passenger Transport Technology ProgramTransLink DivisionHighTransLink Data Platform ServicesThe project aims to procure and implement a Data Analytics Web-Interface Tool so that Translink and TMR users can access data assets at scale and free of per use access costsTrustInitiate2021-07-22T00:00:002024-01-31T00:00:0049G000NNNThe Translink Data Platform Services Project received approval to commence in July 2021. The project conducted an Expression of Interest (EOI) in February 2022 to gather market information on potential service providers and capabilities to deliver a suitable solution. The project is currently working through an extensive engagement with internal and external stakeholders to develop the detailed business and functional requirements. These requirements, together with the outcomes from the EOI, will inform the next phase of procurement. Policy, Planning and InvestmentPolicy, Planning and InvestmentHighOptimisation of Property Systems (OPS)To identify a suitable replacement technology to replicate the existing ICT enabled capability, within the shortest possible timeframe, to deliver a fit-for-purpose, minimum viable solution, which offers value for money to ensure the Strategic Property Management Unit can continue to deliver its business function of facilitating land requirements for linear infrastructure projects with timely acquisition of land required for commencement of construction.TrustDelivery2021-09-02T00:00:002025-03-31T00:00:002024-01-31T00:00:0062G827000082700003047096NNNThe Optimisation of Property Systems (OPS) Project continues to work with the successful vendor to replace the Property systems. The project Delivery is split into two stages, Joint Planning and Design, followed by Delivery (which includes go-live). The Joint Planning and Design stage was completed in October 2023 as planned. The Delivery stage has commenced, working with the implementation partner to build the new solution over a series of delivery milestones, currently aiming for a December 2024 go-live. Milestone 3 of 14 commenced in January 2024 which will deliver the user system interfaces and reporting capability. Policy, Planning and InvestmentPolicy, Planning and InvestmentMediumAsset Deterioration, Valuation and Investment Calculation EngineThe objective of the project is to improve investment decisions by ensuring funds for maintaining and preserving the state-controlled road network are used optimally to realise value for our customers and stakeholders.CollaborationDelivery2021-09-01T00:00:002024-11-15T00:00:002024-01-31T00:00:0068G17023636170236368006556NNYThe Asset Deterioration, Valuation and Investment Calculation Engine (ADVICE) project has successfully completed Delivery Stage one with known timelines now in the signed contract. In December 2022, delays in the procurement process resulted in the project end date being extended by four months with no impact to total cost. The project commenced Delivery Stage two in January 2023 which is the build phase of the project with the vendor. The Sprint planning process commenced in May 2023 and recently an extension to the sprint schedule to include 3 additional sprints has been approved. The project is currently in sprint eight of ten as at the end of January 2024.