NETWORK-Availability of information needed to plan a trip

4.57

4.49

4.46

4.52

4.16

4.3

NETWORK-Ease of transferring

4.45

4.27

4.05

3.84

4.2

NETWORK-Ease of using the service overall

4.67

4.64

4.63

4.46

4.51

4.54

NETWORK-Frequency of services

4.56

3.8

4.61

4.4

4.5

4.43

OFF BOARD-Accessibility of the station / stop / terminal

4.65

4.42

4.43

4.38

4.46

OFF BOARD-Availability of information at the station / stop / terminal

4.64

4.72

4.32

4.52

4.17

4.49

OFF BOARD-Cleanliness at the station / stop / terminal

4.48

4.54

4.19

4.31

3.93

4.35

OFF BOARD-Convenience of starting location

4.7

4.59

4.14

4.37

4.07

4.52

OFF BOARD-Feeling safe at the station / stop / terminal

4.24

4.38

4.09

4.28

4.04

4.35

OFF BOARD-Helpfulness of staff members

4.43

4.17

4.08

3.63

4.53

OFF BOARD-The design of off-board facilities

4.45

4.33

4.16

4.26

4.09

4.15

OFF BOARD-The ease of transferring between services

4.58

4.65

4.16

4.24

3.89

4.52

ON BOARD-Accessibility

4.71

4.74

4.32

4.49

4.31

4.59

ON BOARD-Availability of information on-board

4.52

4.68

4.44

4.59

4.31

4.56

ON BOARD-Availability of seating

3.82

3.89

3.52

3.77

3.58

4.05

ON BOARD-Cleanliness on board

4.5

4.54

4.16

4.45

3.82

4.33

ON BOARD-Comfort of the ride

4.45

4.6

4.03

4.33

4.12

4.47

ON BOARD-Comfort on-board

4.43

4.33

3.87

4.35

3.91

4.34

ON BOARD-Cost of the trip

4.85

4.94

4.85

4.8

4.73

4.79

ON BOARD-Feeling safe on board

4.4

4.53

3.76

4.39

4.12

4.3

ON BOARD-Journey time

4.67

4.75

4.39

4.43

4.26

4.45

ON BOARD-Punctuality

4.71

4.8

4.55

4.62

4.51

4.66

OVERALL-Experience on last trip

4.31

4.66

4.21

4.44

4.31

4.47

OVERALL-Overall experience with the network

4.23

4.54

4.18

4.37

4.28

4.35