_id Financial year Number of customer complaints received by the department in the Number of those complaints resulting in further action** Number of those complaints resulting in no further action** 1 "" 2 2018-19 12 28 3 2019-20 6 37 4 "" 5 Notes: 6 *The above data covers complaints received by Queensland Museum and does not include those made through third party avenues (e.g. published on third party websites). 7 **'Further action, refers to a change to Queensland Museum policies, procedures, products, services or similar as a direct result of the complaint. All complaints received by Queensland Museum are responded to and investigated where appropriate. 8 "" 9 "" 10 "" 11 This work is licensed under a Creative Commons Attribution 4.0 International Licence.