NETWORK-Availability of information needed to plan a trip

4.14

4.13

4.07

4.22

4.24

4.1

NETWORK-Ease of transferring

3.86

4.08

4.02

4.1

4.07

3.92

NETWORK-Ease of using the service overall

4.33

4.35

4.39

4.42

4.39

4.31

NETWORK-Frequency of services

4.03

3.99

3.89

4.12

4.04

3.84

OFF BOARD-Accessibility of the station / stop / terminal

4.35

4.37

4.34

4.37

4.33

OFF BOARD-Availability of information at the station / stop / terminal

4.27

4.25

4.26

4.29

4.31

4.21

OFF BOARD-Cleanliness at the station / stop / terminal

4.17

4.19

4.2

4.14

OFF BOARD-Convenience of starting location

4.31

4.34

4.28

4.34

4.26

OFF BOARD-Feeling safe at the station / stop / terminal

4.33

4.27

4.29

4.32

4.27

OFF BOARD-Helpfulness of staff members

4.32

4.13

4.29

4.35

4.39

4.23

OFF BOARD-The design of off-board facilities

4.07

4.08

4.06

4.13

4.01

OFF BOARD-The ease of transferring between services

4.25

4.28

4.26

4.36

4.11

ON BOARD-Accessibility

4.43

4.44

4.48

4.4

4.45

4.36

ON BOARD-Availability of information on-board

4.22

4.28

4.22

4.27

4.34

4.16

ON BOARD-Availability of seating

4.27

4.28

4.2

4.14

ON BOARD-Cleanliness on board

4.3

4.29

4.26

4.27

4.32

4.22

ON BOARD-Comfort of the ride

4.25

4.31

4.33

4.24

4.31

4.21

ON BOARD-Comfort on-board

4.22

4.25

4.26

4.18

4.25

4.13

ON BOARD-Cost of the trip

4.78

4.8

4.77

4.82

4.8

ON BOARD-Feeling safe on board

4.31

4.36

4.28

4.37

4.32

ON BOARD-Friendliness or helpfulness of the driver

4.3

4.33

4.27

4.36

4.34

4.28

ON BOARD-Journey time

4.31

4.37

4.31

4.35

4.36

4.24

ON BOARD-Punctuality

4.29

4.36

4.29

4.33

4.36

4.23

OVERALL-Experience on last trip

4.23

4.22

4.24

4.29

4.14

OVERALL-Overall experience with the network

4.17

4.21

4.19

4.15

4.22

4.04