NETWORK-Availability of information needed to plan a trip

4.03

3.92

4.09

4.03

4.06

4.1

NETWORK-Ease of transferring

4.0

4.07

4.1

3.93

4.02

3.99

NETWORK-Ease of using the service overall

4.24

4.29

4.33

4.23

4.24

4.33

NETWORK-Frequency of services

3.87

3.82

3.97

3.83

3.65

3.58

OFF BOARD-Accessibility of the station / stop / terminal

4.33

4.32

4.26

4.3

4.28

4.33

OFF BOARD-Availability of information at the station / stop / terminal

4.2

4.12

4.2

4.17

4.18

4.17

OFF BOARD-Cleanliness at the station / stop / terminal

4.0

3.97

4.05

3.96

4.03

OFF BOARD-Convenience of starting location

4.26

4.27

4.25

4.24

4.26

4.29

OFF BOARD-Feeling safe at the station / stop / terminal

4.2

4.09

4.22

4.17

4.15

OFF BOARD-The design of off-board facilities

4.05

3.97

3.94

4.04

3.89

3.98

OFF BOARD-The ease of transferring between services

4.16

4.23

4.18

4.3

4.14

4.21

ON BOARD-Accessibility

4.39

4.4

4.37

4.38

4.43

ON BOARD-Availability of information on-board

4.23

4.07

4.18

4.19

4.15

4.23

ON BOARD-Availability of seating

4.31

4.28

4.3

4.22

4.21

4.33

ON BOARD-Cleanliness on board

4.33

4.28

4.36

4.29

4.34

ON BOARD-Comfort of the ride

4.24

4.2

4.15

4.21

4.16

4.24

ON BOARD-Comfort on-board

4.22

4.18

4.22

4.21

4.11

4.22

ON BOARD-Cost of the trip

4.83

4.72

4.78

4.76

4.82

4.74

ON BOARD-Feeling safe on board

4.3

4.32

4.38

4.34

ON BOARD-Friendliness or helpfulness of the driver

4.26

4.2

4.31

4.29

4.19

4.34

ON BOARD-Journey time

4.3

4.26

4.28

4.25

4.26

4.36

ON BOARD-Punctuality

4.18

4.05

4.09

4.1

4.08

4.13

OVERALL-Experience on last trip

4.17

4.16

4.21

4.16

4.21

4.25

OVERALL-Overall experience with the network

4.19

4.11

4.07

4.11

4.07

4.15