NETWORK-Availability of information needed to plan a trip

4.13

4.32

4.4

4.05

4.03

NETWORK-Ease of transferring

4.0

3.79

4.1

4.28

3.76

3.96

NETWORK-Ease of using the service overall

4.38

4.4

4.45

4.53

4.33

4.23

NETWORK-Frequency of services

3.99

3.96

4.16

4.17

3.88

3.36

OFF BOARD-Accessibility of the station / stop / terminal

4.35

4.31

4.36

4.39

4.33

4.17

OFF BOARD-Availability of information at the station / stop / terminal

4.22

4.3

4.35

4.39

4.23

4.2

OFF BOARD-Cleanliness at the station / stop / terminal

4.26

4.31

4.27

4.36

4.18

OFF BOARD-Convenience of starting location

4.27

4.3

4.32

4.42

4.25

4.21

OFF BOARD-Feeling safe at the station / stop / terminal

4.3

4.41

4.39

4.38

4.15

OFF BOARD-Helpfulness of staff members

4.12

4.25

4.37

4.43

4.33

4.29

OFF BOARD-The design of off-board facilities

4.04

4.14

4.11

4.15

4.12

4.01

OFF BOARD-The ease of transferring between services

4.35

4.24

4.37

4.38

4.04

4.09

ON BOARD-Accessibility

4.41

4.5

4.38

4.48

4.28

4.15

ON BOARD-Availability of information on-board

4.28

4.29

4.31

4.42

4.07

4.02

ON BOARD-Availability of seating

4.26

4.32

4.16

4.19

4.08

3.5

ON BOARD-Cleanliness on board

4.12

4.1

4.11

4.18

4.15

3.89

ON BOARD-Comfort of the ride

4.29

4.38

4.3

4.35

4.21

3.92

ON BOARD-Comfort on-board

4.18

4.3

4.14

4.21

4.15

3.79

ON BOARD-Cost of the trip

4.76

4.8

4.84

4.83

4.76

4.77

ON BOARD-Feeling safe on board

4.21

4.32

4.26

4.28

4.18

3.98

ON BOARD-Journey time

4.34

4.24

4.38

4.13

3.99

ON BOARD-Punctuality

4.46

4.52

4.56

4.31

4.07

OVERALL-Experience on last trip

4.2

4.18

4.23

4.33

3.87

3.67

OVERALL-Overall experience with the network

4.17

4.13

4.19

4.24

3.8

3.52