Transport customer satisfaction

Data usability rating :

Contains open format machine-readable open data.

A measure of customer satisfaction for TransLink's South East Queensland public transport services. Data is released monthly, and is available by modes, or for the network as a whole.

In addition to this data, the TransLink PT Performance Dashboard provides visual and interactive performance data on patronage, on-time-running, fines and warnings, passenger injuries, and customer experience metrics.

Data and Resources

Customer complaints API CSV Popular
Number of trips made and number of customer complaints received by TransLink...
go card usage API CSV Popular
Number of trips made using go cards, number of fixed fares and number of...
All modes—customer satisfaction API CSV Popular
Monthly measure of customer satisfaction across all public transport modes in...
Bus—customer satisfaction CSV Popular
Monthly measure of customer satisfaction across all TransLink Division urban...
Train—customer satisfaction API CSV Popular
Monthly measure of customer satisfaction across all TransLink Division urban...
Ferry—customer satisfaction API CSV Popular
Monthly measure of customer satisfaction across all TransLink Division urban...

Additional Info

Field	Value
Source	Not applicable
Version	3
Security Classification	PUBLIC
Used in data driven application	NO
Update Frequency	Annually