Patronage and complaints


Weekly complaints received by Translink division. Complaints are categorised as either go card related or non- go card related. Includes passenger volumes and complaints per 10,000 trips.

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Data Dictionary

Column Type Label Description
Week ending timestamp
Passenger trips numeric
Customer complaints on go card numeric
Customer service complaints other than go card text
Customer complaints (go card) per 10,000 trips numeric
Customer complaints (other than go card) per 10,000 trips numeric

Additional Information

Field Value
Data last updated 17 October 2022
Metadata last updated 13 February 2024
Created 28 August 2015
Format CSV
License Creative Commons Attribution 3.0
Align default schemaFalse
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Datastore activeTrue
Datastore contains all records of source fileFalse
Has viewsTrue
Nature of changeedit-resource-with-no-new-data
Package idb33b4ed9-0db4-4c1b-8f85-664ca0d42a54
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Size17 bytes
Update frequencyannually
Update frequency days{"monthly": 30, "quarterly": 91, "half-yearly": 182, "annually": 365}
Validation statussuccess
Validation timestamp5 months ago
Size 17 bytes
Aligned with default data schema FALSE
Data usability rating :
Contains open format machine-readable open data.