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Customer experience – overall

URL: https://translink.com.au/sites/default/files/assets/resources/about-translink/reporting-and-publications/open-data/customer-experience-overall.csv?m

Monthly report of customer experience of TransLink public transport services.

Metrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip.

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Data Dictionary

Column Type Label Description
Categories text
Aug-19 numeric
Sep-19 numeric
Oct-19 numeric
Nov-19 numeric
Dec-19 numeric
Jan-20 numeric

Additional Information

Field Value
Last updated August 10, 2020
Created September 10, 2019
Format CSV
License Creative Commons Attribution 3.0
Size 2 bytes