SBS queue monthly call centre enquiries


Consolidated monthly call statistics (such as call counts, talk times, wait times, levels of service) for all of the call centre's 'SBS queue' end points for last month.

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Data Dictionary

Column Type Label Description
YYYYMM numeric
MCallsOffered numeric
MCallsAbandoned numeric
MCallsHandled numeric
MCallsAbandonedAfterThreshold numeric
MCallsHandledAfterThreshold numeric
GradeOfService% numeric
MTotalTalkTime numeric
MTotalDelayToAnswer numeric
MTotalDelayToAbandon numeric
AveHandlingTime numeric
AveAnsDelay numeric
AveAbandonDelay numeric

Additional Information

Data last updated unknown
Created 25 June 2014
Format CSV
License Creative Commons Attribution 3.0
Size 1 bytes
Data usability rating :
Contains open format machine-readable open data.