Non-generic call centre enquiries last month

datastore Unknown

Daily call statistics (such as call counts, talk times, wait times, levels of service) for the call centre's non-generic registration enquiries for each work day last month.

There are no views created for this resource yet.

Data Dictionary

Column	Type	Label	Description
Timestamp	timestamp
Application	text
Grade Of Service %	numeric
Calls Offered	numeric
Calls Abandoned	numeric
Calls Handled	numeric
CallsAbandonedAfterThreshold	numeric
CallsHandledAfterThreshold	numeric
TotalTalkTime	numeric
TotalDelayToAnswer	numeric
TotalDelayToAbandon	numeric
AverageHandlingTime	numeric
AveDelayToAnswer	numeric
AveDelayToAbandon	numeric

Column

Type

Label

Description

Timestamp

timestamp

Application

text

Grade Of Service %

numeric

Calls Offered

numeric

Calls Abandoned

numeric

Calls Handled

numeric

CallsAbandonedAfterThreshold

numeric

CallsHandledAfterThreshold

numeric

TotalTalkTime

numeric

TotalDelayToAnswer

numeric

TotalDelayToAbandon

numeric

AverageHandlingTime

numeric

AveDelayToAnswer

numeric

AveDelayToAbandon

numeric

Additional Information

Field	Value
Data last updated	17 March 2015
Metadata last updated	25 June 2014
Created	25 June 2014
Format	CSV
License	Creative Commons Attribution 3.0
Size	1.7 KiB
Aligned with default data schema
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Datastore active	True
Datastore contains all records of source file	False
Has views	False
Id	6a9db94f-c205-4ac8-be92-06f33fb00916
Package id	548f6387-db97-444c-9d8f-060dd767974e
Position	0
Qa	{'resource_timestamp': None, 'archival_timestamp': '2022-03-08T06:32:20.209203', 'openness_score': 3, 'openness_score_reason': 'Content of file appeared to be format "CSV" which receives openness score: 3.', 'format': 'CSV', 'created': '2020-10-06T05:47:16.215546', 'updated': '2022-03-08T15:31:37.526602'}
Resource type	file
Size	1.7 KiB
State	active
Validation status	success
Validation timestamp	6 years ago

Field

Value

Data last updated

17 March 2015

Metadata last updated

25 June 2014

Created

25 June 2014

Format

CSV

License

Creative Commons Attribution 3.0

Size

1.7 KiB

Aligned with default data schema

Archiver

{'resource_timestamp': '2019-07-10T13:37:36.800474', 'status_id': 0, 'is_broken': False, 'reason': '', 'url_redirected_to': 'https://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/132380DailyDirectRegistrationCallsLastMonth.ashx', 'cache_filepath': 'archive/6a/6a9db94f-c205-4ac8-be92-06f33fb00916/132380DailyDirectRegistrationCallsLastMonth.ashx', 'cache_url': 'https://www.data.qld.gov.au/dataset/548f6387-db97-444c-9d8f-060dd767974e/resource/6a9db94f-c205-4ac8-be92-06f33fb00916/archive/132380DailyDirectRegistrationCallsLastMonth.ashx', 'size': 2148, 'mimetype': 'application/octet-stream', 'hash': '5eec5ab9fbd66e0721a13c3b2b8c4ecb88d5e663', 'etag': None, 'last_modified': None, 'first_failure': None, 'last_success': '2022-03-08T06:32:20.209203', 'failure_count': 0, 'created': '2020-10-06T13:10:11.687902', 'updated': '2022-03-08T06:32:20.209203', 'status': 'Archived successfully', 'is_broken_printable': 'Downloaded OK'}

Datastore active

True

Datastore contains all records of source file

False

Has views

False

6a9db94f-c205-4ac8-be92-06f33fb00916

Package id

548f6387-db97-444c-9d8f-060dd767974e

Position

{'resource_timestamp': None, 'archival_timestamp': '2022-03-08T06:32:20.209203', 'openness_score': 3, 'openness_score_reason': 'Content of file appeared to be format "CSV" which receives openness score: 3.', 'format': 'CSV', 'created': '2020-10-06T05:47:16.215546', 'updated': '2022-03-08T15:31:37.526602'}

Resource type

file

Size

1.7 KiB

State

active

Validation status

success

Validation timestamp

6 years ago