Daily registration calls from SSQ last month
Daily call statistics (such as call counts, talk times, wait times, levels of service) for the call centre's returning non-generic registration end point for each work day last month.
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Timestamp | timestamp | ||
| Application | text | ||
| Grade Of Service % | numeric | ||
| Calls Offered | numeric | ||
| Calls Abandoned | numeric | ||
| Calls Handled | numeric | ||
| CallsAbandonedAfterThreshold | numeric | ||
| CallsHandledAfterThreshold | numeric | ||
| TotalTalkTime | numeric | ||
| TotalDelayToAnswer | numeric | ||
| TotalDelayToAbandon | numeric | ||
| AverageHandlingTime | numeric | ||
| AveDelayToAnswer | numeric | ||
| AveDelayToAbandon | numeric |
Additional Information
| Field | Value |
|---|---|
| Data last updated | 25 June 2014 |
| Metadata last updated | 22 June 2022 |
| Created | 25 June 2014 |
| Format | CSV |
| License | Creative Commons Attribution 3.0 |
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| Datastore active | True |
| Datastore contains all records of source file | False |
| Has views | True |
| Hash | 3386be40e334adeae2303119780799f7904a3654 |
| Id | fa9a4239-cfff-4b21-bd60-e9b13fb7895b |
| Mimetype | application/octet-stream |
| Package id | 7db14e13-9ead-4396-91b6-430ebba9f5ea |
| Position | 0 |
| Qa | {'resource_timestamp': None, 'archival_timestamp': '2022-03-08T04:38:16.419550', 'openness_score': 3, 'openness_score_reason': 'Content of file appeared to be format "CSV" which receives openness score: 3.', 'format': 'CSV', 'created': '2020-10-06T05:21:00.913124', 'updated': '2022-03-08T13:06:44.995525'} |
| Resource type | file |
| Revision id | 99dc1242-eadf-4838-9e61-032de64212a7 |
| Size | 2 KiB |
| State | active |
| Size | 2 KiB |
| Aligned with default data schema |
Data usability rating
:
Contains open format machine-readable open data.
Link is ok
Link checked: 8 March 2022
Link checked: 8 March 2022