Complaints -Department of Communities, Child Safety and Disability Services

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Contains open format machine-readable open data.

Complaints are where a member of the community or a stakeholder or a departmental employee expresses dissatisfaction, anxiety, apprehension, unease or worry with a departmental service, a funded service, or any aspect of any service provided by the department, including the behaviour or actions of employees, or a person otherwise engaged by a funded service. Complaints matters are recorded where the issues raised remain unresolved to the client’s satisfaction, and are referred by the receiving officer to an appropriate senior officer for assessment and other action as set out in the procedure.

Data and Resources

Complaint matters by service type API XLS
Complaints received by service type in the reporting period.
Complaint matters by service type API CSV
Complaints received during the reporting period by service type.
Complaint matters by service area by matter type API XLS
Complaints received in the reporting period by service area by matter type.
Complaints matters by service area by matter type API CSV
Complaints received in the reporting period by service area by matter type.
Complaint matters closed by satisfaction with outcome API XLS
Complaint matters closed by satisfaction with outcome during reporting period.
Complaint matters closed by satisfaction with outcome API CSV
Complaint matters closed by satisfaction with outcome during reporting period.
Complaint matters by referral manner API XLS
Complaints received in the reporting period by referral manner.
Complaint matters by referral manner. API CSV
Complaints received in the reporting period by referral manner.
Complaint matters by public interest disclosure API XLS
Complaints received in the reporting period by public interest disclosure.
Complaint matters by public interest disclosure API CSV
Complaints received in the reporting period by public interest disclosure.
Complaint matters by issue sub-category API XLS
Complaint matters by issue sub-category during reporting period.
Complaint matters by issue sub-category API CSV
Complaint matters by issue sub-category during reporting period.
Complaint matters closed by issue outcome API XLS
Complaint matters closed by issue outcome during reporting period.
Complaint matters closed by issue outcome API CSV
Complaint matters closed by issue outcome during reporting period.
Complaint matters by issue category API XLS
Complaint matters by issue category during reporting period.
Complaint matters by issue category API CSV
Complaint matters by issue category during reporting period.
Complaint matters by informant relationship API XLS
Complaint matters by informant relationship received in the reporting period.
Complaint matters by informant relationship API CSV
Complaint matters by informant relationship received in the reporting period.
Complaint matters by matter type by informant gender API XLS
Complaint matters by matter type by informant gender during reporting period.
Complaint matters by matter type by informant gender API CSV
Complaint matters by matter type by informant gender during reporting period.
Complaint matters by matter type by client gender API XLS
Complaint matters by matter type by client gender during reporting period.
Complaint matters by matter type by client gender API CSV
Complaint matters by matter type by client gender during reporting period.
Complaint matters by how received API XLS
Complaint matters by how received in the reporting period.
Complaint matters by how received API CSV
Complaint matters by how received in the reporting period.
Complaint matters closed by satisfaction with process API XLS
Complaint matters closed by satisfaction with process during reporting period.
Complaint matters closed by satisfaction with process API CSV
Complaint matters closed by satisfaction with process during reporting period.
Complaint matters by category of funding API XLS
Complaint matters by category of funding in the reporting period.
Complaint matters by category of funding API CSV
Complaint matters by category of funding in the reporting period.
Complaint matters by child safety status API XLS
Complaint matters by child safety status in the reporting period.
Complaint matters closed by closure reason API XLS
Complaints closed in the reporting period by closure reason.
Complaint matters closed by closure reason API CSV
Complaints closed in the reporting period by closure reason.
Complaint matters by client age group API XLS
Complaint matters by client age group in the reporting period.
Complaint matters by client age group API CSV
Complaint matters by client age group in the reporting period.
Complaint matters closed by service area by matter type API XLS
Complaints matters by service area in the reporting period.
Complaint matters closed by service area by matter type API CSV
Complaints closed by service area in the reporting period.
Complaint matters by child safety status API CSV
Complaint matters by child safety status in the reporting period.
Complaints received by Complaints Review or regional office, 2011–14 API XLS
Department of Communities, Child Safety and Disability Services complaints...
Complaints received by Complaints Review or regional office, 2011–14 API CSV
Department of Communities, Child Safety and Disability Services complaints...
Complaints closed by Complaints Review or regional office, 2011–14 API XLS
Department of Communities, Child Safety and Disability Services complaints...
Complaints closed by Complaints Review or regional office, 2011–14 API CSV
Department of Communities, Child Safety and Disability Services complaints...

Additional Info

Field	Value
Data last updated	23 August 2024
Source
Version	1.0
Security Classification	PUBLIC
Used in data driven application	NO
Update Frequency	Not updated
Default data schema	[blank]
Data schema validation options	[blank]